Refund & Return Policy

Important: Pre-Order Information

All SnugRyū™ Hoodies are PRE-ORDER items, meaning they are purchased in advance and may not be ready for immediate shipment.

By placing an order, you acknowledge that your hoodie is a pre-order and understand that processing and delivery may take longer than for in-stock items.

Pre-order items are still covered by our 30-Day Money-Back Guarantee after delivery.

30-Day Money-Back Guarantee

We offer a 30-day return window from the date your order is delivered. If you're not satisfied with your purchase, you may request a return for a refund.

Return Eligibility

To qualify for a return:

• The item must be returned within 30 days of delivery.

• The product must be unworn, unused, and in its original condition, with all included accessories and tags.

• Proof of purchase (order number or confirmation email) is required.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your package.

We'll arrange a replacement or issue a full refund at no additional cost, as appropriate.

Pre-Order Cancellations

Since our hoodies are sold as PRE-ORDER items, we understand that plans may change while you're waiting.

You may request a cancellation before your order has shipped by contacting our customer support team.

If your order has already shipped, you may request a return after delivery under our 30-day return policy.

Refund Process

Once your return is received and inspected, we'll notify you of your refund status.

If approved, your refund will be issued to your original payment method. Funds typically appear within 5–10 business days, depending on your bank or payment provider.

Approved cancellations made before shipment will be refunded without requiring a product return.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or an incorrect product was received.

Contact Us

If you have any questions about your pre-order, shipping status, cancellation, or return, we're here to help!

Email: SnugRyu@gmail.com

We aim to respond to all inquiries within 24–48 business hours.

Thank you for choosing SnugRyū™! 🐉

Your satisfaction means everything to us.