Shipping Policy

Thank you for shopping with SnugRyū™! 🐉 We strive to provide a smooth and reliable shopping experience while keeping you informed every step of the way.

Important: Pre-Order Information

All SnugRyū™ Hoodies are PRE-ORDER items.

This means our hoodies are purchased in advance and may not be available for immediate shipment.

By placing an order, you acknowledge that your purchase is a PRE-ORDER and that additional processing time may be required before shipment.

Please review the estimated pre-order shipping date displayed on the product page before purchasing.

Order Processing

• Pre-orders are processed in the order they are received.

• Once your hoodie becomes available, we aim to prepare your order for shipment within 1–2 business days.

• Orders are processed Monday through Friday (excluding holidays).

• Once your order ships, you'll receive a confirmation email with tracking information.

Please note: The 1–2 business day processing period begins once your pre-ordered item is available for shipment, not necessarily when your order is placed.

Shipping Times

Once your pre-order has been dispatched, estimated delivery times are:

• United States: 5–10 business days

• Canada: 7–12 business days

• International: 7–15 business days

These estimates do not include the pre-order waiting period.

Shipping times may vary due to weather conditions, holidays, customs processing, carrier delays, or other unforeseen circumstances.

Shipping Costs

We proudly offer FREE tracked worldwide shipping on all SnugRyū™ orders!

No additional standard shipping fees will be charged at checkout.

International customers may be responsible for applicable customs duties or import taxes.

Order Tracking

As soon as your order ships, you'll receive a shipping confirmation email containing your tracking number.

You can use this tracking information to follow your package until it arrives at your doorstep.

Delayed Pre-Orders or Lost Packages

Since our products are offered as pre-orders, occasional delays may occur during production, preparation, or fulfillment.

If your expected shipping date changes, we'll provide an update.

If your package has shipped but hasn't arrived within the estimated delivery window, please contact our support team so we can investigate and assist you.

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us at SnugRyu@gmail.com as soon as possible.

We'll do our best to update your address before shipment. However, we cannot guarantee address changes once a package has been dispatched.

Pre-Order Cancellations

You may request to cancel your pre-order before it has shipped by contacting our customer support team.

If your order has already shipped, you may request a return after delivery in accordance with our 30-Day Return & Refund Policy.

Contact Us

If you have any questions about your pre-order, expected shipping date, delivery status, or tracking information, we're always happy to help!

Email: SnugRyu@gmail.com

We aim to respond to all inquiries within 24–48 business hours.

Thank you for choosing SnugRyū™! 🐉

We appreciate your patience and support, and we can't wait for you to receive your hoodie!